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Frequently Asked Questions
(FAQs)

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Here you’ll find some of the most sought-after general details our customers have asked us about.  In addition, we’ve added service-specific FAQs to the bottom of each service page.  If there’s something we haven’t covered, feel free to contact us!

CONSULTATION

Lighting, architecture, and room décor are important to consider when choosing paint colour or scheme. We offer professional colour consultations to help you choose the best colour or colour scheme to suit your needs, style, and décor. We have an app that we use to show you how a colour would look in the area that you are painting.
Proper preparation work is key to achieving beautiful long-lasting results. We will perform any repairs necessary before painting. The time it takes to repair depends on the amount of damage, and we will discuss this with you during the quote phase. We are also available for repairs and renovations, even if you’re not hiring a painter. Take a look at our list of handyman services; even if something is not listed, contact us to discuss your project, and we’ll see how we can help!

We aim to make life easier and simpler for you by providing services above and beyond just painting.

The team at Eastern Hills have the skills and knowledge to provide services such as installing new baseboards, wainscoting, doors & trim, lighting, bathroom & kitchen accessories, and even drywall installation & removal.

We also provide exterior house painting and refinishing of decks, fences, pergolas, sheds and workshops.

Take a look at the services section of our website and contact us to discuss your project. We are here to help!

We offer free written estimates for commercial and residential jobs. We will respond to all requests within 24 hours. The wait time for virtual or on-site estimate is generally 2-3 days.
The exterior of your home cannot be painted in the winter. The winter season in the Durham Region lasts from the beginning of December to mid-April. Temperatures below 1.5 degrees Celsius (35 degrees Fahrenheit) will prevent us from painting exteriors during this time.

Extreme temperature and humidity can impact paint job quality as they will impede proper paint bonding and curing. While painting interiors, temperature and humidity can be controlled, so it doesn’t have as much of an impact on our services.

For exterior surfaces, we cannot paint in winter when it’s too cold (below 1.5° Celsius / 35° Fahrenheit). In the summer, the paint will dry too quickly when it’s too hot (above 32.3° Celsius / 90° Fahrenheit), which may result in bubbling and blistering. We will evaluate surface type and its exposure to the sun, as well as type of paint that is used to determine the best time for the service. We will work with your schedule and ensure top quality results.

For all other services, please contact us with details of your project and we will be happy to discuss what we can do for you.

Our goal is to minimize the disruption to your life.  At the end of each day our crews will clean the areas we are working in and dispose of any refuse.  We will also update you via email, phone, or text, and provide pictures or video of how the day went. At that time we will also answer any questions you may have.
We understand that things can change. Each job has a dedicated manager available to contact from start to finish of the project to discuss any changes. As well, during the project, you will receive daily updates, and we will address any questions or concerns you might have at that time.

Yes, we can! See our reviews from our very satisfied customers here, and you can request further references during the quote process.

COVID-19 SAFETY

We take your safety and the safety of our team seriously. Our crews go through Covid checklist and temperature screenings daily, and all crew members on the site have masks and sanitizer.

DURING THE JOB

Each project is unique and the time it takes to complete depends on many factors. Contact us to discuss your project and the scope of the work. We guarantee the job will get done on time, as agreed.

We will work with you on a schedule that best works for needs, depending on the project. If you are a business owner and require service on the weekends to minimize disruptions, contact us, and we’ll see how we can help.

Protecting the environment is very important to us, so we use low non-VOC paints.
When you hire Eastern Hills, you can rest assured that we take your safety, the safety of your property, and safety of our team members seriously. We focus on continuous education in the latest safety measures and techniques, safe use of materials and equipment, as well as WHMIS training.  Each employee is also certified to work at heights, as per WSIB legislation.

We do a thorough post-project cleanup, no matter how small or big the job was.

We pride ourselves on our experience, care, and attention to detail. However, something could always go wrong. But you can rest assured that whatever happens, our crew is fully insured, and our insurance company will take care of it.

Yes, we are fully covered by 1-million-dollar WSIB Insurance as well as 2-million-dollar Liability Insurance. We will provide proof of coverage in your quote package.

PAYMENT

We accept e-transfer, Visa, Mastercard and cheques. 

If paying by cheque, please make it payable to “Eastern Hills Painting Inc.” 

A 10% deposit is due at the time of booking, to cover material costs. The balance (90%) is due upon completion of the project.

WARRANTY

Our ALL SMILES PROMISE is a 2-year limited warranty that will repair peeling, blistering, or chipping paint resulting from defective workmanship. You can view our warranty here on our website, and we will provide the warranty in full detail during our initial visit.

Bottom line is that we are not happy until you are.

I DON'T SEE MY QUESTION HERE

Take a look at our services pages for more information or contact us.

We pride ourselves on our honest communication and customer service, and we are always available to address any questions or inquiries.